TransMov Support
Contact Us
Get Help
If you have any questions, need assistance, or want to provide feedback, we're here to help!
- Email: transmovfeedback@outlook.com
- App Store: Leave a review or contact us through the App Store
We typically respond within 24-48 hours.
Frequently Asked Questions
Q: What video formats does TransMov support?
A: TransMov supports MP4 and MOV video formats for input. You can export to APNG, GIF, WebP, or PNG sequence formats.
Q: What animation formats does TransMov support?
A: TransMov supports APNG, GIF, and WebP animation formats for both input and output.
Q: Is there a video duration limit?
A: The free version supports videos up to 15 seconds. The paid version supports longer videos (30 seconds or more).
Q: Does TransMov upload my files to the cloud?
A: No. All processing is done locally on your device. Your files never leave your computer, ensuring complete privacy and security.
Q: How does the AI background removal work?
A: TransMov uses Apple's native Vision framework, which runs entirely on your device using the Apple Neural Engine. No data is sent to external servers or third-party AI services.
Q: Can I use TransMov without purchasing?
A: Yes! TransMov's core functionality is available for free. Advanced features like custom output sizes and edge processing parameters require a one-time purchase or subscription.
Q: How do I cancel my subscription?
A: You can manage your subscription through your Apple ID settings. Go to System Settings → Apple ID → Media & Purchases → Manage Subscriptions.
Q: I'm experiencing a bug. How do I report it?
A: Please email us at transmovfeedback@outlook.com with a description of the issue, steps to reproduce, and your macOS version. Screenshots or screen recordings are helpful.
System Requirements
- macOS 14.0 or later
- Apple Silicon (M1/M2/M3) or Intel processor
- Sufficient disk space for video processing
